Trainer Therapy - Booking terms & Conditions

By booking a service with Trainer Therapy and/or handing trainers or other footwear to us for cleaning, restoration or treatment, you agree to these Terms & Conditions.

1. BOOKINGS & PAYMENT

Bookings may be made through our website, social media channels or by contacting Trainer Therapy directly.

Payment is due upon collection unless otherwise agreed in writing.

Prices start from £15. The final price may vary depending on the condition, material, construction and size of the footwear and the services requested.

Where additional work is identified after inspection, we will obtain your agreement before carrying out any additional chargeable services.

2. INSPECTION & CONDITION OF FOOTWEAR

All footwear is accepted subject to inspection.

Customers must inform Trainer Therapy before work begins of any known:

* previous repairs or restoration;

* repainting or recolouring;

* sole reglueing;

* customisation;

* replacement parts;

* structural defects; or

* other treatments previously applied to the footwear.

Some weaknesses or defects may not be visible before cleaning and may only become apparent once the footwear is exposed to cleaning products, moisture, agitation or drying.

Trainer Therapy reserves the right to refuse to clean or restore footwear where we reasonably consider that the condition, construction or material presents an unacceptable risk of damage.

If an unforeseen issue becomes apparent during treatment, we may pause or stop the service and contact you before proceeding.

3. PRE-EXISTING DAMAGE & INHERENT RISKS

Customers acknowledge that worn, aged, damaged, repaired, customised or previously restored footwear may react unpredictably to cleaning and restoration processes.

This can include, but is not limited to:

* weakened adhesive or sole separation;

* cracking, peeling or flaking;

* colour bleeding, fading or transfer;

* deterioration of printed or painted surfaces;

* changes in the appearance or texture of suede, nubuck, leather or other delicate materials;

* shrinkage or changes in shape;

* deterioration of stitching, fabric or lining;

* oxidisation or yellowing becoming more visible; and

* concealed deterioration becoming apparent during or following treatment.

Where deterioration or damage occurs because of the pre-existing condition, age, construction, previous treatment, manufacturing defect or inherent characteristics of the footwear or material, rather than a failure by Trainer Therapy to exercise reasonable care and skill, Trainer Therapy will not be responsible for that deterioration or damage.

Particularly delicate, heavily worn, repaired, customised or structurally compromised footwear may therefore be accepted only on the basis that the customer acknowledges the increased risks involved.

4. CLEANING & RESTORATION RESULTS

Trainer Therapy will perform its services with reasonable care and skill and will always aim to achieve the best reasonably achievable result.

However, cleaning and restoration results vary considerably depending on the age, material, construction, previous treatment and condition of the footwear.

We do not guarantee:

* complete stain removal;

* complete removal of odours;

* reversal of yellowing or oxidisation;

* restoration to an “as new” condition;

* removal of permanent discolouration;

* restoration of permanently damaged materials; or

* that every mark, stain or defect will be improved.

The presence of a stain or mark following treatment does not, by itself, mean that the service has been performed incorrectly.

Where continued treatment would, in our reasonable professional judgment, create a disproportionate risk of damaging the footwear, we may stop treatment rather than attempt further removal.

5. PHOTOGRAPHS & CONDITION RECORDS

We recommend that customers photograph their footwear before handing it to Trainer Therapy.

Trainer Therapy may also photograph footwear before, during and after treatment for condition-recording, quality-control and evidential purposes.

These photographs may be retained for a reasonable period in connection with the service and any subsequent query or complaint.

6. TURNAROUND TIMES

Our usual turnaround time is approximately 2–6 working days.

This is an estimate and is not guaranteed unless a specific completion date has expressly been agreed with you.

Turnaround times may be affected by the condition of the footwear, the treatment required, drying time, workload or circumstances outside our reasonable control.

We will endeavour to keep customers informed of any significant delay.

7. CANCELLATIONS

If you wish to cancel a booking before handing over your footwear, please provide as much notice as possible and preferably at least 48 hours.

Where footwear has already been handed to us but work has not begun, please contact us as soon as possible.

Once cleaning, restoration or other treatment has commenced, you may be required to pay for work already carried out and materials or costs reasonably incurred.

Nothing in these terms affects any cancellation rights you may have under applicable consumer law.

8. COLLECTION

Customers will be contacted using the contact details supplied once their footwear is ready for collection.

Customers should collect completed footwear within 30 days of being notified that it is ready.

If footwear remains uncollected, Trainer Therapy may make reasonable further attempts to contact the customer.

Footwear remaining uncollected for an extended period may be subject to reasonable storage charges where the customer has been informed of those charges in advance.

Trainer Therapy will not dispose of or otherwise deal with uncollected footwear except in accordance with applicable law.

Customers are responsible for ensuring that the telephone number, email address or other contact information supplied to us is accurate and kept up to date.

9. CUSTOMER BELONGINGS

Customers must remove all personal belongings from footwear before handing it to Trainer Therapy, including cash, jewellery, insoles or other removable items that they wish to retain.

Trainer Therapy will take reasonable care of footwear and any items left inside it, but cannot accept responsibility for items that the customer has failed to remove where their loss or damage was not caused by a failure by Trainer Therapy to exercise reasonable care.

10. COMPLAINTS & PROBLEMS

Customers should inspect their footwear as soon as reasonably practicable following collection and notify Trainer Therapy promptly if they believe there is a problem with the service.

Where a concern is raised, please provide photographs and details of the issue so that we can investigate it properly.

Customers should give Trainer Therapy a reasonable opportunity to inspect the footwear and, where appropriate, remedy any issue before arranging third-party remedial work.

Nothing in this section limits the customer’s statutory rights.

11. LIABILITY

Trainer Therapy is responsible for providing its services with reasonable care and skill.

We are not responsible for loss or damage resulting from:

* pre-existing damage or deterioration;

* ordinary wear and tear;

* inherent weaknesses or characteristics of the footwear or its materials;

* manufacturing defects;

* previous repairs, restoration, repainting, customisation or treatments;

* inaccurate or incomplete information provided by the customer; or

* events outside our reasonable control,

except to the extent that the loss or damage was caused by Trainer Therapy’s failure to exercise reasonable care and skill or where liability cannot lawfully be excluded.

Trainer Therapy does not exclude or restrict any liability which cannot lawfully be excluded or restricted, and nothing in these Terms & Conditions affects a customer’s statutory rights.

12. PHOTOGRAPHY & SOCIAL MEDIA

Trainer Therapy may take before-and-after photographs of footwear for promotional purposes, including use on our website and social media.

If you do not want your footwear used for promotional purposes, please tell us before cleaning begins.

Where photographs contain information capable of identifying an individual, they will be handled in accordance with applicable data protection law.

13. PRIVACY

Personal information will be used to administer bookings, provide our services, process payments, communicate with customers and deal with queries or complaints.

Personal information will not be sold to third parties.

Information may be shared with service providers or other third parties where reasonably necessary to operate our business or where required by law, subject to applicable data protection requirements.

Further information about how we process personal information should be provided in our Privacy Notice.

14. GENERAL

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply.

Nothing in these Terms & Conditions affects the customer’s statutory rights.

These Terms & Conditions are governed by the laws of England and Wales.

CONTACT

If you have any questions about these Terms & Conditions, your booking or the treatment of your footwear, please contact Trainer Therapy using our contact form or usual contact details.