Privacy policy

Last Updated: 5 August 2026

Introduction

Trainer Therapy ("we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services.

Who We Are

  • Business Name: Trainer Therapy

  • Website Owner: Connor

  • Email: trainertherapybycs@gmail.com

What Information We Collect

We may collect the following information:

  • Your full name.

  • Email address.

  • Telephone number.

  • Postal address.

  • Booking details.

  • Information you provide through contact or booking forms.

  • Payment information (processed securely by third-party payment providers where applicable).

  • Device information such as browser type, IP address and operating system.

  • Website usage information collected through cookies and analytics tools.

Why We Collect Your Information

We collect your information to:

  • Respond to enquiries.

  • Process bookings.

  • Provide trainer cleaning and restoration services.

  • Communicate with customers.

  • Improve our website and services.

  • Monitor website performance.

  • Prevent fraud and protect website security.

  • Meet legal and regulatory obligations.

How We Collect Your Information

Your information may be collected when you:

  • Complete a contact form.

  • Submit a booking form.

  • Contact us by email, telephone or social media.

  • Browse our website.

  • Accept cookies.

  • Make a payment (where applicable).

How We Use Your Information

We use your information to:

  • Provide our services.

  • Confirm and manage bookings.

  • Contact you about your enquiry or booking.

  • Process payments where applicable.

  • Improve customer experience.

  • Analyse website performance.

  • Comply with legal obligations.

  • Protect our website against fraud or misuse.

We will only use your information where we have a lawful basis to do so under UK GDPR.

Legal Bases for Processing

Depending on the circumstances, we process your personal information because:

  • You have given your consent.

  • It is necessary to fulfil a contract with you.

  • We have a legitimate business interest.

  • We are required to comply with legal obligations.

How We Share Your Information

We do not sell your personal information.

We may share your information with trusted third parties where necessary, including:

  • Squarespace (website hosting).

  • Meta/Facebook (if enabled).

  • Professional advisers or legal authorities where required by law.

How Long We Keep Your Information

We only keep your personal information for as long as necessary to fulfil the purposes for which it was collected.

Retention periods may include:

  • Customer enquiries: Up to 12 months.

  • Booking information: up to 12 months.

  • Financial records: As required by UK law.

  • Website analytics: According to the settings of the analytics provider.

Cookies

Our website uses cookies to:

  • Ensure the website functions correctly.

  • Remember your preferences.

  • Improve website performance.

  • Understand how visitors use the website.

  • Measure advertising performance (where applicable).

For full details, please see our Cookie Policy.

How We Protect Your Information

We take appropriate technical and organisational measures to protect your personal information, including:

  • Secure website hosting.

  • SSL encryption.

  • Password-protected systems.

  • Restricted access to personal information.

  • Regular security updates where applicable.

International Data Transfers

Some third-party providers may transfer or store personal information outside the United Kingdom or the European Economic Area (EEA).

Where this happens, appropriate safeguards such as Standard Contractual Clauses (SCCs) or the UK International Data Transfer Agreement (IDTA) are used.

Your Rights

Under UK GDPR you have the right to:

  • Be informed about how your information is used.

  • Access your personal information.

  • Correct inaccurate information.

  • Request deletion of your personal information.

  • Restrict processing.

  • Object to processing.

  • Request a copy of your personal information (data portability).

  • Withdraw consent where processing relies on consent.

  • Lodge a complaint with the Information Commissioner's Office (ICO).

Third-Party Websites

Our website may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with a revised "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us.